FAQs

1. How can I contact you?

You can contact us by sending an email to thesteppingstrides@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of high-quality products at competitive prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional customs fees or taxes imposed by your country's customs authorities. It is the responsibility of the customer to be aware of and cover any additional fees or taxes.

4. How long does shipping take?

Shipping times may vary depending on the destination country and the specific product. On average, you can expect your order to arrive within 7-20 business days. Please note that these are estimated shipping times and delays may occur due to unforeseen circumstances such as customs clearance or high demand.

5. What is your refund policy?

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. If you are not satisfied with your purchase, please contact us at thesteppingstrides@gmail.com and provide details of the issue. We will guide you through the return process.

6. Can I return a product if I change my mind?

Yes, you can return a product within 30 days of receiving it if you change your mind. However, please note that the item must be unused, in its original packaging, and in the same condition as when you received it. You will be responsible for the return shipping costs.

7. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately at thesteppingstrides@gmail.com. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

9. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process and ship orders as quickly as possible to ensure timely delivery to our customers.

10. Do you offer exchanges?

Unfortunately, we do not offer direct exchanges. The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the desired item.